Introduction

The Ridge Boutique Villas (“we,” “us,” “our”) whose shares are held by PT Buda Manis Bali values the privacy and security of our guests’ personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal data from our guests and visitors to our website and villas located in Ubud, Bali, Indonesia.

Scope of This Policy

This policy applies to all personal data we collect during your interactions with us, including but not limited to, when you visit our villas, use our services, access our website, or communicate with us.

The website from which you are accessing this Privacy Notice (collectively, the “Website”), also including collection of Personal Data through contact forms pertaining to:

• Our main website www.theridgebali.com;
• Our social media pages through which you are accessing this Privacy Notice (collectively, our “Social Media Pages”);
• The email messages and messages via WhatsApp Messenger that we send you that link to this Privacy Notice and through your other online communications with us;
• Your visit or stay as a guest at The Ridge Boutique Villa properties and use our various hospitality services.

Collectively, we refer to the Website, our Social Media Pages and emails, as the “Online Services” and, together with offline business interactions, the “Services.”

Collection of Personal Data

We collect and process personal data necessary for the provision of our services, including:

1. Contact information (e.g., name, address, email, telephone number)
2. Payment and billing information
3. Information related to your travel profile (e.g., arrival and departure time, nationality, passport and visa data, accommodation and travel preferences, travel itinerary, tour group, language preference, travel agent/company);
4. Your resort stays or interactions, and purchases of goods and services during your resort visits, (e.g., restaurant visits, preferred villa types, spa services, butler requests);
5. Preferences and feedback related to our services
6. Social media and WhatsApp Messenger account ID, profile photo and other data publicly available, or data made available by linking your social media;
7. Images, video and audio data via security cameras (CCTV) located in public areas of our properties, such as hallways and lobbies;
8. Important dates, such as birthdays, anniversaries and special occasions to make the stay with us more enjoyable and allow us to provide you with a birthday or anniversary gift;
9. Guest preferences and personalized data to make more enjoyable your stay and experiences with us, such as likes and dislikes about our services that you may tell us about so that we can improve our services and special health accommodations (e.g., food allergies, dietary requirements, mobility requirements) or information related to your general health and physical characteristics, and your skincare and wellness concerns (e.g., skin type, hair type, skin sensitivity, contraindications, beauty concerns, preference for nourishing or purifying skincare products);
10. Information collected through guest surveys relating to your satisfaction
11. Inquiries via WhatsApp Messenger;
12. Any other information you choose to provide to us during your stay

Use of Personal Data

We use your personal data for the following purposes:

1. To manage reservations and provide hospitality services
2. For billing and payment processing
3. To improve our services and enhance your guest experience
4. For marketing and promotional activities, subject to your consent
5. To comply with legal and regulatory obligations

Disclosure of Personal Data

Your personal data may be shared with:

1. Service providers and partners who assist us in delivering our services
2. Legal and regulatory authorities, when required by law
3. In the event of a merger, acquisition, or sale of assets

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

We collect Personal Data to provide the Services to you. If you do not provide the information requested, we may not be able to provide certain Services. If you disclose any Personal Data relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Notice.

Security of Personal Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights

Under Indonesian law, you have the right to:

1. Access and obtain a copy of your personal data
2. Request correction of any inaccuracies in your personal data
3. Object to the processing of your personal data
4. Request the deletion of your personal data when no longer necessary
5. Withdraw consent for processing your personal data, where applicable

Changes to the Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions or concerns about this policy or the handling of your personal data, please contact us at reservations@theridgebali.com.